Brampton Campus
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CompTIA A+ Certification
Developed
by CompTIA, A+ Certification is recognized worldwide as the de facto
standard for entry-level computer technicians. An A+ qualification opens
the door to an exciting career in computing technology at an affordable
price for the learner.
Earning CompTIA A+ certification proves that a candidate has a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
- Accelerated Training - 5 day bootcamp for experienced professionals
- Classroom Training - 60 hours of lectures, labs and practice exercises
- Self paced training for the individual with one-on-one attention
Candidates can take their certification exams as soon as they are ready:
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Number of exam parts : Two: CompTIA A+ Essentials (220-601) & one of 602, 603 or 604
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Number of Questions : 100 questions for 220-601 and 90 for the 2nd exam
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Exam format : Linear format; computer-based test (CBT)
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Exam Duration 90 minutes to complete each A+ 2006 exam
Overview and objectives
The course will provide PC "super users" or new support professionals with the fastest route to A+ Certification. Full practical sessions will prepare students for the two A+ Certification exams. On course completion, students will be able to:
- Install and configure PC hardware and system components
- Understand the basics of peripherals and local area networking
- Support and troubleshoot PC hardware, software and peripherals
- Have a good understanding of customer service techniques
- Partition and format hard disk drives
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Install and configure Windows 98, Windows Me, Windows NT Workstation, Windows 2000 Professional and Windows XP Professional
- Create, configure and use network and Internet connections
- Support and troubleshoot operating systems and applications
This course has been approved under the CompTIA Authorized Quality Curriculum program.
A+ Certification: PC Hardware Support Skills
PC Functions and Components Introduction to the PC • Key Functions of a PC • The System Case • The Motherboard • CPU/MCP • Clock • Memory • Speaker • I/O Expansion Bus and Adapter Cards • I/O Ports and Cables • PS2 Ports • Parallel Ports • Serial Ports • USB Ports • SCSI • IEEE1394 (Firewire) • Modem and Network Ports • Wireless Communication Ports • Audio Ports • Joystick/MIDI Ports • Storage Devices • Power Supply Unit (PSU)
Tools and Equipment Maintenance Toolkit
BIOS The Function of BIOS • BIOS Upgrades • CMOS Memory and Battery
BIOS/CMOS Settings BIOS/CMOS Setup Programs
System Resources What are System Resources? • Interrupt Request Line (IRQ) • Direct Memory Access (DMA) • I/O Addresses (Ports) • Memory Addresses • Determining Resources in Use • Plug-and-Play • Installing Driver Software
Cleaning and Preventative Maintenance Computer Case Maintenance • Cleaning a Mouse • Cleaning a Monitor • Cleaning a Keyboard • Cleaning Drive Heads • Cleaning Power Supplies and Fans
Environmental Issues Power Problems • Dealing with Power Problems • Uninterruptible Power Supplies
ESD, Handling, and Disposal Health and Safety • Static Electricity • ESD Packaging • Personal Anti-static Methods • Other Ways of Controlling ESD • Materials Handling • CRT Servicing and Handling • Lasers and High-Power Light Sources • High Voltage Equipment • Storage of Components for Future Use • Disposal of Consumables and Computer Equipment
Field Replaceable Units Disassembling a PC • Input Devices • Storage Devices • Reassembling the PC • Portable Computer Field Replaceable Units
IDE Devices Hard Drives • Installing an IDE Device • Preparing a Hard Disk • File Systems • Floppy Drives • Optical Disk Storage • Tape Drives
SCSI Devices The SCSI Interface • SCSI Connectors • Setting Up a SCSI Bus
Peripheral Devices The Display Subsystem • Installing a Video Card and Monitor • Modem Types • Installing a Modem • UART Chips
Troubleshooting and Optimisation Troubleshooting Techniques • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Internal Devices • Troubleshooting Peripherals • Optimisation
Motherboard Architecture Motherboard Components • Bus Architecture • Bus Standards • Motherboard Form Factors
Processors Processor Terminology • Processor Modes • Intel Legacy Processors • Intel Pentium Processors • Intel Pentium II Processors • Intel Celeron Processors • Intel Pentium III Processors • Intel Pentium 4 Processors • Intel Pentium M Processors • Intel Processor Models • Intel Itanium Processor • Intel Xeon Processor • Summary of Intel Desktop Processor Specifications • AMD Processors • Processor Sockets
Memory Memory Types • Memory Packaging • Memory Characteristics
Printer Types Dot Matrix Printers • Inkjet Printers • Laser Printers • Other Printer Types
Printer Connections, Configuration, and Troubleshooting Printer Technologies • Printer Connections • Configuring Printer Drivers • General Troubleshooting
Portable Computers Differences Between a Laptop and a Standard PC • Problems with Laptops • Personal Digital Assistants (PDAs)
Network Concepts What is a Network? • Network Components • The OSI Model • IEEE 802 Standards • Frame Types • Overview of Transport Protocols • Uses and Benefits of a LAN • Server and Peer-to-Peer Networks • LAN Topologies • LAN Communications
Implementing a LAN Networked PCs • Network Cabling • Network Connectors • Network Adapter Cards • Wireless Networks
WAN and Internet Connectivity Extending the LAN • Wide Area Networks and the Internet
Customer Service Techniques Customer Service Skills • Basic Approach • Customer Guidance and Giving Feedback • Communication with a Customer • Other Customer Service Issues • Handling Customer Complaints
A+ Certification: Operating System Support Skills
Operating System Basics Introduction to the Operating System • Microsoft Operating Systems • Command Prompt and Text Editors • DOS Configuration Files • Configuring DOS Drivers • Navigating the Directory Structure • File Management Using a Command Prompt
Introduction to Windows 98 Windows 9x Versions • Windows 98 Architecture • Features of the Desktop
Installing Windows 98 Preparing the PC • Partitioning a Disk • Disk Formatting • Pre-installation Checks • Setup Methods • Setup Failure and Recovery • Windows 98 Setup Files • Windows 98 Installation Walkthrough
Windows 98 Boot Process Windows 98 Boot Process • Windows 98 Startup Disk • Startup Menu • MSCONFIG • Real Mode Components • Protected Mode Components • Troubleshooting Shut Down
Navigating Windows 98 The Desktop • The MS-DOS Prompt Window • The Windows Explorer • Using Shortcuts • Object Properties • Getting System Information • The Network Neighborhood • The Control Panel • Adding and Removing Programs • User Profiles
Windows 98 File and Disk Management Working with Folders • Working with Files • Searching for Files • The Recycle Bin • Architecture and File Systems • File System Support • Performance Settings • Disk Utilities • Task Scheduler
Running Applications in Windows 98 Windows Applications • Windows 98 Memory Model • Support for DOS-based Applications • Long Filenames • Running Windows Applications • System Management Utilities
Configuring Windows 98 The Registry • Adding Devices with Plug-and-Play • The Add New Hardware Wizard • The Device Manager • Troubleshooting Device Problems • Support for Additional Hardware • System Monitor
Windows 98 Printing Managing Printing • Adding a Local Printer • Changing Printer Settings • Troubleshooting Printing
Windows 98 Networking Peer-to-Peer Networking • Configuring Networking Information • Windows 9x Login • Windows 9x as a Server • The Network Neighborhood
Windows Me Windows Me • Windows Media Player • Windows Movie Maker • Updated Help System • System Restore • Windows Me Versus Windows 98
Overview of Windows NT and Windows 2000 Features of Windows NT • Windows NT or Windows 9x? • Windows NT Server Versus Workstation • Windows 2000 versions • Windows 2000 Workgroups and Domains • Windows 2000 Key Features
Installing Windows 2000 Hardware Requirements • Disk Partitions • File System Choices • Domain or Workgroup Selection • Running the Setup Program • Stages of Setup • Service Packs • Upgrading to Windows 2000 • Dual Booting • Installing Windows NT
The Windows 2000 Boot Process Windows 2000 Boot Files • Initial Startup Process • Advanced Startup Options • The BOOT.INI File
Configuring Windows 2000 Microsoft Management Console • Control Panel • Changing System Settings • Installing New Hardware • Configuring Network Properties
Windows 2000 Disk and Storage Management Basic and Dynamic Storage • Managing Disks and Volumes • Compressing Files and Folders • Quota Management • Encrypting Files and Folders
Managing Users and Groups User Accounts in Windows 9x and Windows 2000 • Local and Domain User Accounts • Creating User Accounts • Planning and Implementing Groups • Built-in Groups
Windows 2000 Security Security Overview • Setting Share Permissions • NTFS Folder and File Permissions • Auditing • Account and Password Policies • Logon Options
Troubleshooting Windows 2000 General Troubleshooting Techniques • Error Categories • Event Viewer • Device Manager • System Information • The Emergency Repair Process • When Programs Stop Responding • Optimising Windows
Installing and Deploying Windows XP Overview of Windows XP • System Requirements • Choosing a File System • Installation Process • Using the Setup Manager • Using Answer Files • Upgrading to Windows XP • Deploying Windows XP
Configuring Windows XP Control Panel • Changing System Settings • Configuring Hardware • Advanced System Properties • Performance Options • User Profiles • Recovery and Troubleshooting • Configuring Network Settings • Administrative Tools • Managing Software • Configuring the Taskbar and Start Menu • Additional Control Panel Tools • Windows XP Registry • Backing Up System Data
Remote Management Remote Utilities • Remote Desktop • Remote Assistance
Internet Overview Overview of the Internet • The Development of the Internet • Internet Services • Accessing the Internet • Domain Names • URLs • Internet Email Addresses
TCP/IP Configuring TCP/IP • Testing TCP/IP
Internet Security Internet Security • Web Browser Security • Viruses
